In an aim to compete Banks have been looking for ways of improving customer satisfaction and therefore customer retention.

They need to maximise their profits and in many cases this means a cut back in real estate, i.e. local branch offices but continue to offer a higher level of customer services with improved staff productivity.

Some of the key factors the financial industry is facing today are:

• Offering services in multiple media's to suite all clients, i.e. Internet banking vs Telephone Banking vs ATMs etc:
• Old branches which need re-fitting with the latest communications infrastructure, along with high speed WAN connections between Branch and Regional/HQs
• Fraud and Security issues - Video surveillance in branches and ATMs
• Improving Customer services with central call centres with intelligent routing .
• Promotion of additional services to customers.
• Large HQ communication infrastructures.

		Structured Wiring Systems- In large head quarters and regional offices it is important that the workforce is able to move around and still be able to plug in their computer where every they sit. By installing a Structured Wiring System this enables the communications manager total flexibility on patching in and out users.
		Wireless LANs - For the mobile office user or financial advisor who may not have a permanent desk, Wireless LANs offers the solution that he can take clients to any of the meeting rooms and still access the computer system to demonstrate services and set accounts up while with the client.
		Security - both camera surveillance and environmental monitoring supported on a cabling infrastructure means the bank can view what is going on real time throughout the banks locations.
		Supply Chain Services - A project to re-fitting a large number of remote branch locations introduces many project management issues. With Anixter's supply chain services the client will be able to manage the project roll out quickly and smoothly, with such offerings as Product Kits, delivery roll out programs. On line services, etc;

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